Refund policy
Refund Policy
We do not accept refunds. We will gladly issue a store credit or exchange the item. Store credits expire 90 days after issued.
-----
Exchange
Our policy lasts 10 days after you receive your package. If 10 days have gone by since you placed your order, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Lay Away
Formal Dresses
Gift cards
Jewelry
Lingerie
Intimates
Swimwear
Sale Items
Accessories
Some health and personal care items
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after delivery cannot be exchanged or returned.
Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your credit will be processed, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you need an exchange, send us an email at curvychicbtq@gmail.com and send your item to: Curvy Chic Boutique, 31-57 Main Ave., Bayamon PR 00959, United States.
Shipping
To return your product, you should mail your product to: Curvy Chic Boutique, 31-57 Main Ave., Bayamon PR 00959, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
-----